I shouldn't have hitchhiked...

A 19-year-old woman driving home from a gaming convention gets stranded at night, accepts a ride from a stranger, and survives unsettling events at a remote motel.

• Gas station stop — Clerk issues warnings about a murderous hitchhiker in a prom gown and advises never picking up strangers on Norwood Valley Road [09:54]
• Car failure — Vehicle dies after logs block the road and an engine issue strands her with no phone service [22:47]
• Ride acceptance — Man named Jason offers a lift to a nearby motel despite her hesitation about the situation [25:37]
• Motel check-in — Desk clerk warns against waking other guests and notes the room phone does not work [31:22]
• Nighttime disturbances — Coffee from the lobby causes disorientation, leading to knocking sounds, a voice at the door claiming to be staff, and movement from the closet [42:36]
• Intruder encounter — A man at the door demands entry while denying he is police, forcing her to stay hidden until morning [49:36]
• Escape resolution — She survives the night and later suspects the town hides a cult or drug operation based on the staff's behavior [52:06]

Why did the motel clerk claim the coffee machine did not exist? How did the protagonist avoid the intruder in her room?